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CrmHere Is the Premier Portal For Information, News, Articles and Links About: CRM Software

Feature Article

Is CRM Technology Living Up To the Hype?
Author: Mark Levit

Over the last few years the buzz about CRM (Customer Relationship Management) has grown extensively. It seems that every Sales & Marketing executive is talking about it. A study conducted by Jupiter Media Metrix found that U.S. businesses spent more than $5.2 billion in CRM technology software in 2001, a number that is expected to rise to $8.7 billion by 2006. CRM spending has been growing considerably, especially in financial services, retail, and telecommunications.
Many companies have invested in CRM systems to retain customers who demand more and better services by the day, but why? Due to recent trends, consumer behavior has changed dramatically in the last couple of years, and even more with current market conditions. According to a study made by The Center for Customer Strategy, consumers are less concerned with minor price differences, but.........

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Related Crm Articles and Links

SugarCRM progresses with open source CRM
Open source CRM provider SugarCRM Inc has released a beta of version 3.5 of its CRM application suite, Sugar Suite, and like its hosted CRM counterparts has concentrated on easing the process of integrating third-party add-ons
Revation Systems Releases V2.0 Of LiveAssist With Enhanced Features For Contact Center, EBusiness And CRM Application Integration
Revation Systems, LLC, a leading provider of advanced applications for presence and instant communications today announced the availability of version 2.0 of LiveAssist solutions suite.
Stellent Wins "Innovative Application Award" for CRM Implementation at Bell Canada
Stellent, Inc., a global provider of content management solutions, announced it received a 2004 Canadian e-Content Award from the e-Content Institute for its innovative customer relationship managemen...
BCC Software Introduces ZIP FOURce Data-Enhancing Application
BCC Software Introduces ZIP FOURce Data-Enhancing Application Value-added API can improve CRM address accuracy and improve customer communications Rochester, NY- BCC Software, a leading developer of ...
CRM Software Application
The right CRM software application could be the tool that kick-starts your company into the 21st century. If you operate a business of any size, without an up-to-date software package, then you're lagging behind the competition in terms of how you manage...
Tiny CRM 1.0 (Default branch)
Tiny CRM is an application for managing customer relationships, business opportunities, and groups of customers. It features fax, email, and SMS automation with different reporting facilities. It can print to PDF, and has complete interfaces for working with MS Office and OpenOffice.org. Tiny CRM is based on the framework of TinyERP.com.
Evaluating the Options for Vertical Hosted CRM
Should your CRM application be custom-built? Can a prebuilt system really address your industry's needs? With the rising popularity of on-demand CRM in vertical markets, the old debate has come full circle. In this white paper by Beagle Research, learn what CRM thought-leader Denis Pombriant believes is the best approach.
CallPlan CRM for Outlook
CallPlan extends the usefulness of Outlook's Contacts to provide true CRM, and organizes tasks, opportunities, e-mail messages and documents in one efficient application. Use one tool, within Outlook, not separate tools for CRM, task management, and document organization.
Microsoft CRM Needs Assessment (Beta)
The Microsoft CRM Needs Assessment Wizard (Beta) is an interview-style application that helps you engage business decision makers in the evaluation of Microsoft CRM
Customer Relationship Management (CRM): CRM
Customer Relationship Management (CRM) is a citizen-centric long-term strategy used to gain insight into customer needs and behaviors in order to develop stronger relationships. It is the application of people, processes, and technology to achieve a more holistic, 360-degree view of the constituent. CRM provides a means for government to improve and extend customer service via applications like 3-1-1. The expectation is that improved service levels equate to an improved quality of life in that jurisdiction.

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