UniPress Software Links FootPrints Service Desk to Microsoft CRM; New FootPrints CRM Bridge Enables FootPrints Service Desk Agents and Microsoft CRM Sales Professionals to Have Complete View of Up-to-the-Minute Customer Data
I have co authored an article with a colleague of mine, Sanjay Katyal and it was published in this quarter's CRM Project publication. It deals with the re-emergence of CRM and investigates the macro trends that are affecting CRM industry today. Here is a link to the article, you will need free registration to access it. http://www.crmproject.com/documents.asp?d_ID=2855
Customer Relationship Management (CRM) is a citizen-centric long-term strategy used to gain insight into customer needs and behaviors in order to develop stronger relationships. It is the application of people, processes, and technology to achieve a more holistic, 360-degree view of the constituent. CRM provides a means for government to improve and extend customer service via applications like 3-1-1. The expectation is that improved service levels equate to an improved quality of life in that jurisdiction.
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Management Technology Consulting LLC adds to its leading online resource, e-store, and e-consultant site www.mtccrm.com, the Microsoft CRM Center, a downloadable solution configuration system that for the first time allows any business to quickly evaluate complete Microsoft CRM solution configurations with budgets including full implementation services. [PRWEB Jun 22, 2005]
Here are this past week's most interesting CRM marketplace news items: 'Microsoft Effect' May Change Shape of CRM for SMBs RightNow's Upgraded CRM Suite Loaded with Business Tools RightNow pins enterprise hopes on new CRM Benioff: Time's right for on-demand software Salesforce.com Announces Dreamforce '05 User and Developer Conference Salesnet unveils latest version of private labeling Solution AJAX leads Netsuite's latest charge Kana Goes After Midsize Companies with New CRM Tools SAP promises new type of hosted CRM service Siebel's hosted CRM doesn't rise to the top Siebel Adds SUSE (Linux) Support Siebel Expects Growth Via Business Analytics Open-source CRM Midmarket CRM vendors release bumper crop of updates VoIPAction Launches International CRM News Channel Is RIM Ready to Rumble? WebEx Tools Get Intranets Infusion
I have co authored an article with a colleague of mine, Sanjay Katyal and it was published in this quarter's CRM Project publication. It deals with the re-emergence of CRM and investigates the macro trends that are affecting CRM industry today. Here is a link to the article, you will need free registration to access it. http://www.crmproject.com/documents.asp?d_ID=2855
When Microsoft first announced it was going to introduce a CRM application some three years ago, it sent a minor shock wave through the industry.
TenDigits Software Inc., an expert in Mobile CRM solutions, formally launched its ?TenDigits Alliance Program? today providing it's leading BlackBerry-based solution, MobileAccess for Microsoft CRM, to Microsoft partners globally. Participants in the Alliance Program include traditional Microsoft ISV's, VAR's and SI's as well as Wireless Carriers seeking to provide effective mobile data solutions to their customers. [PRWEB Jun 27, 2005]
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