CINCINNATI--(BUSINESS WIRE)--May 25, 2005--Convergys Corporation (NYSE:CVG), a global leader in providing customer care, human resources, and billing services, announced today
[2Q 2002] What is the shared quest between Accenture, a world leader in management technology and services, and Teradata? A common vision being put into action, according to Richard Lawrence, leadership partner in Accentures Customer Insight/CRM practice. Accentures point of view is one of marketing transformation, which includes the essential elements of the integrated view of the customer, customer decision analytics and optimized customer interactions, Lawrence says.
Onyx Software announced today that Technology Marketing Corporation )'s Customer Interaction Solutions magazine has named Onyx as a recipient of a CRM Excellence Award for 2005.
[3Q 1999] Without careful attention to new challenges such as e-commerce and CRM, your company may be in danger of losing the competitive edge your data warehouse provided when it was new. Heres how to make sure your data warehouse gives you years of happy returns.
Knova Software, Inc. , , a leading provider of service resolution management applications, announced today that Technology Marketing Corporation )'s Customer Interaction Solutions magazine has named Knova 6 as ...
Sage Software today announced that NucleusResearch and CIO Decisions Magazine selected SalesLogix CRM customer BigRiver Telephone Company as a 2005 Technology ROI award winner. The awardshonor ten...
[3Q 2003] THE EMERGENCE OF ACTIVE DATA WAREHOUSE architectures has enabled a new generation of analytic applications in the business intelligence arena. With traditional data warehouse implementations, the focus is on reporting and strategic decision-making applications. But with active data warehouse deployments, strategic decision support is augmented by tactical decision-making applications.1 The architecture of an active data warehouse is designed to acquire data in near real-time, deliver analytics for tactical decision support queries in seconds and provide 24/7 availability. This provides opportunities for delivering applications that require more aggressive service levels in the areas of performance, availability and data freshness.
[1Q 2002] If you don't already know what customer relationship management is, you better find out, and soon. Considered just a passing fad fewer than 15 years ago, CRM is now a "do or die" proposition for businesses around the globe. "Customer equity" and "lifetime value" have all but replaced traditional buzz phrases like "mass marketing" and "market sample."
[2Q 2001] According to Peter Heffring, president of Teradata CRM, one reason some companies fail to implement CRM properly is that skills simply aren't available in many instances. So Teradata is sending CRM to school.
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