September 1, 2000 -- AlertSite, Inc., an Internet device monitoring service used to detect possible hackers, disruption of service and slow response time, has announced the ...
November 1, 2000 -- Dear Valued Readers: Almost all companies are talking about CRM/CIM, but few are getting it right so far, as we see in the news every day. Too many companies ...
PLANO, TX (MARKET WIRE) CadCom Telesystems, a wholly owned subsidiary of OnviSource, Inc., announced the addition of the newly released AccuCall LDX server platform to the AccuCall product line, completing a full line of scalable solutions for call centers. With the addition of the AccuCall LDX server, CadCom Telesystems now provides a cost-effective solution with advanced vertical applications for small start-up, distributed and virtual call center operations.
November 1, 2000 -- When you compare the costs between supporting customers via a call center and via the Web, it's clear why so many companies have adopted e-support strategies ...
September 1, 2000 -- Siebel Systems, Inc. eBusiness 2000 Phone: 800-647-4300 Web: www.siebel.com At a time when new e-business products emerge on a daily basis, Siebel ...
November 1, 2000 -- In Part I of this article, we examined the benefits and intimacy of the old village market and also some of the shortcomings brought about by the fact ...
The offering appears to be a competitive response to CRM rival Salesforce.com, which last fall introduced Supportforce.
Siebel upgrades CRM OnDemandSiebel Systems unveiled Release 7 of CRM OnDemand, a version that integrates the third leg of CRM -- customer service -- with sales and marketing. The hosted contact-center solution will be offered as a pre-built option within CRM OnDemand. The product allows computer-telephony integration, interactive voice response, automatic call distribution, and PBX capabilities to be built into a hosted CRM solution.
September 1, 2000 -- The TMC(TM) Labs Innovation Award is bestowed on products that demonstrate raw innovation, unique features and significant contributions to the contact ...
September 1, 2000 -- For companies trying to win business on the Internet, the newest wrinkle on the World Wide Web is real, live people. Many e-business firms are moving ...
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