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Feature Article

Is CRM Technology Living Up To the Hype?
Author: Mark Levit

 

  • Over the last few years the buzz about CRM (Customer Relationship Management) has grown extensively. It seems that every Sales & Marketing executive is talking about it. A study conducted by Jupiter Media Metrix found that U.S. businesses spent more than $5.2 billion in CRM technology software in 2001, a number that is expected to rise to $8.7 billion by 2006. CRM spending has been growing considerably, especially in financial services, retail, and telecommunications.

    Many companies have invested in CRM systems to retain customers who demand more and better services by the day, but why? Due to recent trends, consumer behavior has changed dramatically in the last couple of years, and even more with current market conditions. According to a study made by The Center for Customer Strategy, consumers are less concerned with minor price differences, but.........

     

    Read the rest HERE
     

 

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IntellAgent Solutions and Bluespring Software Deliver Case Management Solutions Leveraging CRM & BPM Technologies
Bluespring Software, the Business ProcessManagement (BPM) software company that enables process design, executionAND management from a single desktop, announces its partnership withIntellAgent Solutions, a highly experienced solutions provider and businessprocess consulting firm concentrated on solving the complex processmanagement problems associated with case management.
Sage Software (formerly Best Software): Best Software Launches Sage Software Name at Insights 2005 Conference, Previews Wide Array of New Accounting, CRM, and Online Offerings for SMBs
DALLAS, TX (MARKET WIRE) At Insights 2005, its third annual business partner conference, Best Software, now known as Sage Software, introduced over 25 key new products, major upgrades, and services that are launching now, or will be available by the end of its fiscal year, ending September 30, for its accounting, CRM, online services and other end-to-end business management applications. All new offerings were launched under the new Sage Software name that the company is adopting.
CRM Marketplace News Update - 8/15 - 8/19/2005
Here are this past week's most interesting CRM marketplace news items: Salesforce.com revenue grows as company tops 300k user SAP promises twist on hosted CRM Microsoft CRM 3.0 Whitepaper w/Screenshots Released StayinFront Mobile and Companion Cost-Effective Solutions for Any Sales Team Open source CRM firm targets Oracle customers Apps vendors attack midmarket CRM Market Bounces Back To Growth Text analysis next software battleground BlackBerry Plans Ripen Google going mobile with Android purchase
Software Magazine - J.D. Edwards bulks up on CRM with Youcentric deal - What's Hot - acquisition of customer relationship management vendor - Company Business and Marketing
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12. destinationCRM.com: One Company, Two CRM Strategies
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18.
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