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CrmHere Is the Premier Portal For Information, News, Articles and Links About: CRM Software

Feature Article

Is CRM Technology Living Up To the Hype?
Author: Mark Levit

Over the last few years the buzz about CRM (Customer Relationship Management) has grown extensively. It seems that every Sales & Marketing executive is talking about it. A study conducted by Jupiter Media Metrix found that U.S. businesses spent more than $5.2 billion in CRM technology software in 2001, a number that is expected to rise to $8.7 billion by 2006. CRM spending has been growing considerably, especially in financial services, retail, and telecommunications.
Many companies have invested in CRM systems to retain customers who demand more and better services by the day, but why? Due to recent trends, consumer behavior has changed dramatically in the last couple of years, and even more with current market conditions. According to a study made by The Center for Customer Strategy, consumers are less concerned with minor price differences, but.........

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Related Crm Articles and Links

Call Center CRM Solutions - Web customer service grinch that stole Christmas, The
November 1, 2000 -- Only 3.5 Percent Of -All Sites Surveyed Have Acceptable E-Mail Service The customer service Grinch may be an invention of my imagination, but there are ...
RightNow and ISC Partner to Boost Call and Contact Center Performance
RightNow Technologies and ISC today announced an agreement to provide ISCs award-winning Irene workforce management software to RightNow CRM customers worldwide.
Call Center CRM Solutions - Leveraging customer metrics for strategic decision making
October 1, 2000 -- In the past decade, the telecommunications industry has undergone a major paradigm shift. Deregulation and a wave of industry consolidation has created ...
A Paradigm Shift in Your Call Center Can Realize Real Revenue
CRM Guru May 25 2005 11:06AM GMT
When Does VoIP in the Call Center Make Sense?
Small and mid-size contact centers are moving toward VoIP. But what about those that are larger and more established? They too will embrace this technology, says Yankee Group, but not anytime soon.
Call Center CRM Solutions - next route to customers: Tele/Web integration, The
September 1, 2000 -- For companies trying to win business on the Internet, the newest wrinkle on the World Wide Web is real, live people. Many e-business firms are moving ...
Call Center CRM Solutions - Siemens Information and Communications Networks, Inc.: HiPath ProCenter
September 1, 2000 -- Many companies are espousing the benefits of integrating multiple types of interactions (chat, VoIP and Web callback) into a single product suite for easier management, reporting and tracking of the
Call Center Solutions - Removing complexity and cost from your call center strategies
September 1, 1999 -- As customer relationship management (CRM) becomes a leading topic in boardroom discussions, many companies are looking for ways to move their call center ...
Call Center CRM Solutions - Globalizing E-support: Avoiding the headaches, reaping the rewards
November 1, 2000 -- When you compare the costs between supporting customers via a call center and via the Web, it's clear why so many companies have adopted e-support strategies ...
Call Center CRM Solutions - e-point 5: eCRM support for the customer lifecycle
November 1, 2000 -- Increasingly savvy e-customers are beginning to embrace the latest technologies, including personal digital assistants and other WAP-enabled wireless devices. Point Information Systems, Inc. recogniz

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