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Feature Article

Is CRM Technology Living Up To the Hype?
Author: Mark Levit

Over the last few years the buzz about CRM (Customer Relationship Management) has grown extensively. It seems that every Sales & Marketing executive is talking about it. A study conducted by Jupiter Media Metrix found that U.S. businesses spent more than $5.2 billion in CRM technology software in 2001, a number that is expected to rise to $8.7 billion by 2006. CRM spending has been growing considerably, especially in financial services, retail, and telecommunications.
Many companies have invested in CRM systems to retain customers who demand more and better services by the day, but why? Due to recent trends, consumer behavior has changed dramatically in the last couple of years, and even more with current market conditions. According to a study made by The Center for Customer Strategy, consumers are less concerned with minor price differences, but.........

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Microsoft readies next two small business server releases
While it's readying a new mid-market server, Microsoft is continuing to enhance Windows Small Business Server. Expect an SBS R2 release in 2006 and a 'Cougar' SBS update in 2007. While Microsoft is preparing its midmarket marketing onslaught, the company is not forgoing its small-business push. Microsoft is expected to roll out a new Windows Midmarket Server bundle at a business summit for midmarket customers on Sept.
Microsoft Effect May Change Shape of CRM for SMBs
Microsoft announced in July it was stepping full force into the small- to mid-size business (SMB) market with a customer relationship management (CRM) product designed to fit into its Office software suite. At the time, analysts said Microsoft was wise to take a bottom-up approach to the CRM office since the giants of CRM, Oracle and SAP, dont scale down to small businesses.
POS Connector for Microsoft Office Small Business Accounting 2006 and Microsoft Point of Sale
The POS Connector for Microsoft Office Small Business Accounting 2006 allows small business retailers to connect Small Business Accounting to Microsoft Point of Sale.
CRM Marketplace News Update - 8/22 - 8/26/2005
Here are this past week's most interesting CRM marketplace news items: Cohesive Teamware Announces CRM for Small Business Siebel Systems still in layoff mode Siebel Checks In But Won't Update Its Outlook Who Is King in CRM Software? Not Quite the CRM of the Crop Adam Ross Joins NetSuite from Best Software ClearStar.net Teams with NetSuite SSA Global's midmarket empire dreams FrontRange singled out for outstanding innovation Frontrange makes it seven CRM Trends Marquee Vendors Partner for Deepening Inherent CRM and BI Links SAS Makes Order Out Of (Data) Chaos New Oracle Collaboration Suite Takes Aim At Microsoft SharePoint Microsoft prices SMB accounting tools Google Plans Instant-Messaging System NewsGator Opens Online API to Public
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Small Business Webcast: Get More from Microsoft Excel (Part 1 of 2): Analyzing Data (Level 200)
Building on the discussion from part one where we looked at ways that Microsoft Office Excel can help your small business collaborate more effectively, this webcast will now focus on data analysis techniques for the intermediate user. Discover the power of PivotTables and PivotCharts, and learn how to analyze your data and share it with others. Presenters:Matt Berg, Business Development Manager, Microsoft CorporationMike Powell, Business Development Manager, Microsoft Corporation Matt Berg i...
Microsoft Business Solutions Webcast: Improving Your Success With Microsoft CRM (Level 200)
Keeping your customers happy is critical in distinguishing your company from the competition. In today's competitive cost-cutting business environment, the enterprise that takes better care of its customers will stand out. This webcast explains how Microsoft Customer Relationship Management (CRM) provides the high-quality service that keeps customers coming back time and again, from both a sales and service perspective.
Microsoft Enhances CRM Offering
Microsofts latest CRM release takes a giant step from previous versions, adding several key functions to its Dynamics CRM 3.0. Although the company said the new version will be more competitive with CRM giants Oracle and SAP, one analyst said Microsoft is still playing mostly in the small and medium business (SMB) market.
Microsoft CRM for Corporate Business ? Working Offline
If your company has regional and worldwide operations, you might already realized that it is very hard to get decent internet connection in your remote locations. In this small article we will try to give you highlights on how to implement Microsoft Business Solutions CRM for worldwide operations with restricted internet connection.
Microsoft to Deliver Integrated Merchant Services for Microsoft Office Small Business Accounting 2006 Collabor
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